1. Scope
This Privacy Policy applies to information collected through the GlitchFix website, our support communications, and related digital services. It is written for general use and may need to be adapted if the website’s services, technology, locations, or data practices change.
2. Information we may collect
Depending on how you use the website, we may collect information that you provide directly, such as your name, email address, and the contents of an enquiry. We may also receive limited technical information, such as device and browser details, pages viewed, approximate location derived from an IP address, and cookie or similar-technology data where those tools are used.
3. Why we use information
We may use personal information to respond to enquiries, provide and improve website functionality, maintain security, understand how visitors use the website, comply with legal obligations, and communicate material service-related information. We aim to collect only information that is relevant to these purposes.
4. Consent and choices
Where consent is required or appropriate, we will seek it through a clear and accessible method. You may withdraw consent for future processing where the processing is based on consent. Withdrawing consent does not affect processing that occurred before withdrawal or processing that is otherwise permitted by applicable law.
5. Sharing information
We may share information with service providers that help us operate the website or respond to requests, such as hosting, security, analytics, email, or technology providers. We may also disclose information where required or permitted by law, to protect rights or safety, or in connection with a business change. We do not authorise service providers to use personal information for unrelated purposes.
6. International transfers
Some service providers may process information outside the United Arab Emirates. Where this occurs, we aim to use reasonable contractual, organisational, and technical safeguards appropriate to the nature of the information and the applicable legal requirements.
7. Security and retention
We use reasonable technical and organisational measures designed to protect personal information. No online system is completely secure, so we cannot guarantee absolute security. We retain information only for as long as reasonably necessary for the purpose for which it was collected, to resolve disputes, maintain records, or meet legal obligations.
8. Your privacy requests
Subject to applicable law, you may ask about the personal information we hold about you, request correction of inaccurate information, request deletion or restriction of certain processing, object to certain processing, or withdraw consent where applicable. To make a request, use the contact details provided on this website. We may need to verify your identity before responding.
9. Cookies and similar technologies
This website may use cookies or similar technologies to support essential functions, understand website usage, and improve the visitor experience. You can usually control cookies through your browser settings. If optional cookies are introduced, the website should provide an appropriate notice and choice mechanism before they are used, where required.
10. Third-party links
The website may include links to third-party websites or services, including third-party product or service providers. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information to them.
11. Children’s information
This website is not intended to knowingly collect personal information from children without the involvement of a parent or legal guardian where that involvement is required. If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter.
12. UAE privacy context
This policy is intended to be read alongside applicable United Arab Emirates data-protection requirements, including the UAE Personal Data Protection Law, Federal Decree-Law No. 45 of 2021, where applicable. That framework addresses, among other matters, transparent and lawful processing, data minimisation, security, rights to correct or restrict processing, consent in relevant cases, and cross-border data transfers. You can read the UAE Government’s overview of data-protection laws here.
13. Changes to this policy
We may update this policy when our practices or legal requirements change. The latest version will be published on this page with an updated date.
14. Contact
For privacy-related questions or requests, please use the contact address displayed on the GlitchFix website.